Zopim.com has canceled Iranian Accounts without any notification.
Today I tried to login to my Zopim.com account and unfortunately I saw I couldn’t !!! They have closed ordinary people’s accounts, free accounts 🙁
I asked the problem from their Online Support about it, and here is our chat ( you are the judge):
Chat started on 05 Aug 2014, 09:31 AM (GMT+0)
(09:31:18) *** Visitor 83731959 joined the chat ***
(09:31:18) Visitor 83731959: Hello I can not login today user : ****@***
(09:31:23) *** Destiny joined the chat ***
(09:31:33) Destiny: hi there are you getting an error message?
(09:32:29) Kaveh Jamali: bad username or password
(09:32:54) Destiny: have you tried to reset the password?
(09:33:00) Kaveh Jamali: and when i try forget password
(09:33:02) Kaveh Jamali: I get
(09:33:29) Kaveh Jamali: Uh oh! We’re having trouble sending you an email 🙁 Are you sure you typed your address correctly?
(09:33:49) Destiny: I just checked your account and it has been cancelled
(09:34:04) Kaveh Jamali: wow , why?
(09:34:11) Destiny: US regulations and export controls we will be cancelling customer’s Zopim account on 28 February 2014 🙁 Unfortunately, United States export control regulations prohibit us from providing Zopim live chat services to Iranian customers. We are really sorry that we were not made aware of this earlier , but we have to cancel the accounts of all customers in restricted countries.
(09:34:11) Kaveh Jamali: I never done that
(09:34:56) Destiny: Our records reflect that you are accessing or utilizing the service from a Prohibited Jurisdiction and we are required by applicable law to terminate service as a result. I do not have the authority to reenable your account. If you believe this is in error, you should contact firstname.lastname@example.org. Only email@example.com is authorized to reenable your account and that will only occur if we can verify that you are not and have not utilized the service in a Prohibited Jurisdiction.
(09:40:58) Kaveh Jamali: I wonder I got no notification
(09:41:46) Destiny: oh no I am sorry about this.
(09:41:47) Kaveh Jamali: Please send my regards to your BOSS and say him , here are ordinary people and as google gives free service to them, you can do to
(09:41:58) Destiny: I will definitely send that.
(09:42:15) Kaveh Jamali: * too
(09:42:33) Kaveh Jamali: Is it OK not to sell anything because of sanctions
(09:42:51) Kaveh Jamali: but why you closed your free services
(09:43:02) Kaveh Jamali: I really loved your service
(09:43:18) Destiny: I am truly sorry. we are following US regulation law
(09:44:14) Kaveh Jamali: Madam, I understand the rules
(09:44:37) Kaveh Jamali: but why Google, Yahoo, Twitter and … can give service to Iranian?
(09:44:46) Kaveh Jamali: and you don’t?
(09:44:48) Destiny: That I am not too sure
(09:45:19) Destiny: you may contact firstname.lastname@example.org for more information about this – and you can complain from them too
(09:45:45) Kaveh Jamali: OK
(09:45:57) Kaveh Jamali: Have a good time.
(09:47:07) Destiny: you too
(10:10:28) *** Kaveh Jamali left the chat ***
I wonder how American governor are against Iranian Ordinary people.