Zopim.com has cancelled Iranian Accounts without any notification.
Today I tried to log in to my Zopim.com account, and unfortunately, I saw I couldn’t !!! They have closed ordinary people’s accounts, free accounts 🙁
I asked the problem from their Online Support about it, and here is our chat ( you are the judge):
Chat started on 05 Aug 2014, 09:31 AM (GMT+0)
(09:31:18) *** Visitor 83731959 joined the chat ***
(09:31:18) Visitor 83731959: Hello I can not login today user : ****@***
(09:31:23) *** Destiny joined the chat ***
(09:31:33) Destiny: hi there are you getting an error message?
(09:32:29) Kaveh Jamali: bad username or password
(09:32:54) Destiny: have you tried to reset the password?
(09:33:00) Kaveh Jamali: and when i try forget password
(09:33:02) Kaveh Jamali: I get
(09:33:29) Kaveh Jamali: Uh oh! We’re having trouble sending you an email 🙁 Are you sure you typed your address correctly?
(09:33:49) Destiny: I just checked your account and it has been cancelled
(09:34:04) Kaveh Jamali: wow , why?
(09:34:11) Destiny: US regulations and export controls we will be cancelling customer’s Zopim account on 28 February 2014 🙁 Unfortunately, United States export control regulations prohibit us from providing Zopim live chat services to Iranian customers. We are sorry that we were not made aware of this earlier, but we have to cancel the accounts of all customers in restricted countries.
(09:34:11) Kaveh Jamali: I never done that
(09:34:56) Destiny: Our records reflect that you are accessing or utilizing the service from a Prohibited Jurisdiction and we are required by applicable law to terminate service as a result. I do not have the authority to reenable your account. If you believe this is in error, you should contact email@example.com. Only firstname.lastname@example.org is authorized to reenable your account and that will only occur if we can verify that you are not and have not utilized the service in a Prohibited Jurisdiction.
(09:40:58) Kaveh Jamali: I wonder I got no notification
(09:41:46) Destiny: oh no I am sorry about this.
(09:41:47) Kaveh Jamali: Please send my regards to your BOSS and say him , here are ordinary people and as google gives free service to them, you can do to
(09:41:58) Destiny: I will definitely send that.
(09:42:15) Kaveh Jamali: * too
(09:42:33) Kaveh Jamali: Is it OK not to sell anything because of sanctions
(09:42:51) Kaveh Jamali: but why you closed your free services
(09:43:02) Kaveh Jamali: I really loved your service
(09:43:18) Destiny: I am truly sorry. we are following US regulation law
(09:44:14) Kaveh Jamali: Madam, I understand the rules
(09:44:37) Kaveh Jamali: but why Google, Yahoo, Twitter and … can give service to Iranian?
(09:44:46) Kaveh Jamali: and you don’t?
(09:44:48) Destiny: That I am not too sure
(09:45:19) Destiny: you may contact email@example.com for more information about this – and you can complain from them too
(09:45:45) Kaveh Jamali: OK
(09:45:57) Kaveh Jamali: Have a good time.
(09:47:07) Destiny: you too
(10:10:28) *** Kaveh Jamali left the chat ***
I wonder how American governor is against Ordinary Iranian people.